we are dedicated to building lasting partnerships through a systematic and transparent after-sales service program. Our end-to-end process ensures every machine delivers optimal performance and value throughout its lifecycle.

1. Customer File Creation

Upon final sale, we immediately establish a dedicated digital profile for end user and his machine. This file records machine specifications, delivery date, warranty terms, and all future service interactions, enabling personalized and efficient support.

2. New Machine Delivery & Adjustment

This includes a formal delivery inspection, complete documentation presentation (manuals, warranties), and a basic functional demonstration at your site.

3. Initial Field Operation Guidance

A certified technician provides hands-on, in-field training during the first critical hours of operation. We guide your operators on proper machine setup, safe handling, optimal adjustments for your specific crops and terrain, and basic troubleshooting awareness.

4. Scheduled Maintenance & Inspections

First Maintenance (Post Break-in): A mandatory check after the initial 50 operating hours to inspect critical systems, tighten connections, and replace initial break-in fluids.

Season-End / Annual Inspection: A thorough post-season or annual service to assess overall condition, perform preventative replacements, and prepare the machine for storage or the next season, maximizing its readiness and lifespan.

5. Repair Service Reporting

A structured process ensures clarity and speed, after end user warranty claim to the dealer or hotline, a detailed Service Order is created, documenting symptoms and initial diagnosis.  After service, a comprehensive Repair Service Report is provided, listing performed tasks, replaced parts (with part numbers), labor hours, and final testing results. The technician submits with evidence (photos, diagnostics). Upon approval, you incur no cost for covered claims.

7. Service Settlement

Service accounting is independent accounting, including consignment parts detail, old parts details, warranty parts consuming under service report details, outer source parts, and other service costs, etc.

8. Service Performance & Quality Assessment

We continuously monitor and improve our service through a closed-loop quality system:

Warranty Claim Adjudication: Our quality department analyzes all claims and parts returns to determine the root cause, driving product and manufacturing improvements.

Customer Satisfaction (CSAT) Surveys: After key service interactions (delivery, major repair), we solicit your structured feedback on technician skill, timeliness, and overall experience.

Customer Complaint Resolution: Any formal complaint is tracked, escalated, and managed to resolution by a dedicated manager, with findings used to prevent recurrence.

Our promise is to provide not just service, but accountable partnership. This structured approach ensures your voice is heard, your operations are supported, and your investment is protected, fostering trust and productivity for years to come.